Entropy, or What the Second Law of Thermodynamics Taught Me About SEO

Published March 7th, 2013 by Charlotte McMurray

My word of the week is “entropy”.

I don’t even know where it came from. I was one of those awful kids who read too much, and to this day strange words hijack my vocabulary when I’m trying to have a normal, human conversation. Because I’m far too much of a clever dick to resist showing off, they often get inflicted on my long-suffering colleagues. I was looking for a word that meant “if we don’t do something now this will get worse and worse”, and out it came.

WTF is Entropy?

Entropy is a physics concept, and my pseudo pop-science trivia knowledge tells me that it’s from the Second Law of Thermodynamics. The Second Law of Themodynamics goes as follows:

“In a closed system, all things tend towards entropy.”

I first came across this in The God Delusion, as an argument to support creationism. If all things, when left to themselves, tend to crumble into disorder, how can Evolution, which requires ever increasing complexity and order, possibly occur without some form of God to power it?

As an argument, this is bollocks, because it conveniently ignores the first half of the sentence:

“In a closed system…”

The Earth is not a closed system. It’s hooked up to a constant stream of energy in the form of sunlight, and this input is why we have weasels and sporks and #danceponydance instead of, well, not a lot.

So a closed system, no matter how complex, is doomed to fail. It doesn’t matter how good you are, if you’ve not got a channel from the outside world somewhere feeding something in, you’ll not just stay static. You’ll go backwards.

What SEO Blogs Aren’t Teaching Us About SEO

Where’s your input? Other SEO’s? Industry blogs? Maybe you occasionally move off the beaten path and read up on some more general marketing topics? That helps, but if everybody in marketing only reads about marketing topics on marketing blogs with marketing comments by marketers, that’s still a closed system.

I’m always looking for new SEO blogs to add to my bulging list of RSS feeds. I check inbound.org several times daily. And to be honest, I’m getting bored of it. I’m not learning much from rehash after rehash.

It’s one of the reasons I’ve not been inspired to write much myself. Do we really need yet more SEO blog posts? Or does our system need more outside input?

Why Are We Ridiculing the Solution?

There have been a few recent posts about the dearth of good quality content in the SEO industry generally. I mostly agree, but the fact that the “what X taught me about SEO” article format has become the source of generalised industry derision bothers me a little.

Sure, it’s not particularly elegant, and it’s mostly used to generate retweet worthy headlines instead of genuine insight, but if used right it’s got the potential to push back the boundaries, open up our closed system and deliver us from entropy.

The best SEO ideas I’ve come across in the past six months have not been published in blogs about SEO. They’ve been about psychology, statistics, other stuff. My RSS reader needs outside input. It needs some more diverse reading material to replace the same old same old.

The Entropy Experiment

My challenge: I’m diversifying. I’m going on an SEO article diet. As far as I can manage, industry-specific reading will be replaced with alternative topics that interest me in the search for new ideas and fresh perspectives.

I may well start with some Physics.

The Rockstar SEO Manifesto: Keeping it Cool Post-Penguin

Published July 10th, 2012 by Charlotte McMurray

First, a disclaimer:

Whether it’s rockstars, gurus, ninjas, Jedis or sherpas (I know, but there’s bound to be somebody), people who give themselves made-up honorary digital marketing titles make me sick in my mouth.

However, push past the waves of nausea and there are some parallels to be drawn between SEO and the rock ‘n’ roll lifestyle. In the wake of the Penguin update, SEO is experiencing a massive shift in attitude – here are some tips for SEO ‘rockstars’, inspired by the real thing:

 

Make it look effortless

Guitar Hero

No. Just, no.
Photo: Maxstrz

Nobody likes a try-hard.

If there’s one thing Google’s most recent updates should have made abundantly clear, it’s this: it’s not good to look like you’re trying too hard. If every paragraph of copy on your website is optimised to within an inch of its life and every anchor text is stuffed with keywords, your SEO efforts are going to fall flat.

Previously, Google would most likely have ignored moderate levels of on-page keyword stuffing and over optimisation, but no more – these days you could be actively holding your site back if you come on too strong. Post-Penguin, good SEO is about a whisper, not a shout. If your target keyword is shoehorned into every sentence, emboldened, interlinked and header-tagged regardless of syntax, usability or good taste, your SEO skills are probably more David Brent than Dave Gilmour.

While explicitly ignoring Google might be a step too far for many webmasters, there’s a lot to be said for at least pretending not to care. Not only will you avoid over-optimisation penalties, but you’ll be able to save the time you’d been using tweaking your title tags to focus on something more productive.

 

Have a side project or two

Fame’s a fickle mistress – who knows when you’re going to wake up a nobody? Whether it’s Jack White’s upholstery career or Greg Graffin’s sideline in evolutionary biology, it’s good to hedge your bets just in case the label decides to drop you in favour of someone younger and prettier.

Business continuity  is just as important online as it is offline – how would you business survive if your Google traffic disappeared tomorrow? If you’d struggle to manage without Google, consider this a wake-up call – even if you’ve weathered the past few month’s SEO turmoil, there’s no guarantee you’ll come through the next one.

If this isn’t something you’ve looked into before, check your Analytics traffic sources data to find out how heavily you’re relying on Google’s good graces. If your total percentage of organic traffic is so high that you’d be unable to cope without it, it could be time to take a break from increasing your rankings to focus on diversifying your traffic sources.

 

Don’t lose touch with your fans

Audience

Photo: Acidpix

When the going’s good, it’s easy to forget the people who’ve got you there in the first place.  But nothing’s worse than a sell-out. If you’re forgetting the fans to worship at the altar of Google instead, you’re on course for disaster.

If your website is created with search engines, not users, in mind, your conversion rate will suffer, and that’s a killer. No matter how big you are, remember the people who got you there in the first place. When you’re considering the SEO equivalent of an album of 16th century lute music, ask yourself exactly who you’re trying to impress.

On-site copy is the biggie here, but there are other areas where this applies – if your link building is entirely based around SEO value, you could be losing out. Ignoring link opportunities because they’re low authority or no-follow could mean you’re giving up valuable traffic. Similarly, having a ‘hit-and-run’ approach to blog relationships could mean you’re missing out – just because you’ve got the one link that will give you your link juice doesn’t mean there’s no point in building longer-term relationships with good quality, relevant blogs. If your fans go there, you need to be there too, regardless of the effect on your rankings.

 

Improvise on old riffs

Three chords, six strings, eight notes. Surely it’s all been done already? After sixty years of rock ‘n’ roll, it beggars belief that anybody could still create something fresh. It’s a similar story in SEO – surely there are only so many different ways of begging, baiting or buying a link?

Frustrated link builders can learn a lot from musicians – it’s not about creating something entirely new. Improvisation on a theme is a perfectly legitimate form of creativity, so start with the tried-and-tested methods and look for interesting angles on your most successful techniques.

Do what the best musicians do; steal what looks good, put your own spin on it and bask in the glory of your new-found creative genius. Not only will you get a competitive advantage by taking roads-less-travelled in your link building tactics, but by mixing up your methods you’ll be helping to protect yourself from any future mass-devaluations.

 

If all else fails… stick it to the man

Stick it to the man

Canonicalise this!
Photo: Bankdis

While a major-label deal isn’t to be sniffed at, spare a thought for the renegades, too. Thousands of bands you’ll probably have never heard of are surviving and thriving out of the mainstream spotlight.

As hard as it may be to believe, it’s very possible to run a successful website without Google. If despite your best efforts you’re not getting a decent return on your search channels, it might be time to make the break and concentrate on other channels instead. If you’re in a hugely competitive industry where only the big boys get a sniff of the first page, going underground could be a far better use of your time and budget.

If you’ve got the budget, affiliates, paid search and other paid advertising can all be lucrative alternatives to SEO. If the main draw of organic search is that it’s free, look at social media, forums and other communities – building a presence on sites like this will help to drive traffic regardless of your Google rankings.

 

It’s a long way to the top…

Whether you’re recovering or thriving after the Penguin update, chances are your SEO strategy could use a little rock ‘n’ roll attitude. More than ever, creativity and attitude are essential if you want to make it big, and it’s vital not to let the industry go to your head – stick to your roots and remember twhat got you into the business in the first place. Fame is fleeting, and those who are too single-mindedly desperate to hit the big time are more likely than ever to be knocked back – instead, stay slightly off the mainstream to build something that’ll stand the test of time.

 

Link Disavowal: Why Your Site Doesn’t Deserve a Second Chance

Published June 29th, 2012 by Charlotte McMurray

 

Your site is bad and you should feel bad.Should it really be possible to wipe the slate clean, and rise from the ashes of a spammy link profile as a born-again white hatter?

Bing’s introduction of a link disavowal tool has fuelled speculation that Google are also considering allowing webmasters to distance themselves from the links pointing to their site, even leading to a suggestion that Google is “dodging responsibility“ by failing to introduce a similar feature.

To me, the idea that a site slapped for manipulative link building tactics should, after a particularly hard-hitting algorithm update, be able to simply renounce its old ways and disavow the same manipulative links that were previously the cornerstone of its campaign is a slap in the face to those who’ve taken the long-term approach of quality link building.

Granted, though, the hardcode spammers aren’t really the folks we’re talking about, and in reality any link disavowal system by Google will be built to preclude that possibility – I’d be very surprised if a Google disavowal system didn’t also include some form of manual review. Instead, the argument for link disavowal is that it offers a lifeline to those struggling with the effects of negative SEO carried out by jealous competitors, or who were unwittingly seduced by the siren call of a naughty black hat agency.

If they guarantee to get you number one rankings, you're gonna have a bad timeTo the ‘naive webmasters’, I say this: nowhere else in business (or in life) is there a get-out clause for those who are too greedy, too lazy or too stupid to properly research the people they choose to act on their behalf. While site owners duped by the promise of number one rankings for peanuts may not be personally to blame for the spammy SEO techniques that have destroyed their rankings, they sure as hell should be prepared to take responsibility for their poor decision making, and either put the work in to fix the damage or cut their losses and move on if their link profile is beyond repair.

To those who claim negative SEO by their competitors has caused their site’s penalty, I say this: if your site has so little to differentiate it from the competition that a few poor links can hurt you, you’re doing it wrong. Sites with a strong brand, an engaged user base backed up by social signals and a genuine reason for existing would be virtually impossible to unseat with negative SEO. If your site’s hold on its rankings was so tenuous that negative SEO would actually actually possible, your moment in the sun was severely limited anyway.

SEO - you're doing it wrong

If a site has a genuine customer base, something real to say and something genuine to offer, it’ll be able to withstand an algorithm change or a few poor quality links thrown its way, whether these were built internally, by an agency on their behalf or maliciously by a competitor. If all it’s got going for it is a series of spammy techniques artificially forcing it up the rankings, it never deserved to be there in the first place and doesn’t deserve to be reinstated.

If your site is worth anything at all, you’ll have the authority and trust to make it worth putting in the work to recover from a penalty. Everybody makes mistakes, but if you have the basics in place it is possible to get back on track. If you don’t, you have way bigger problems than your link profile, and you probably don’t have anything worth saving.

If your site is an identikit affiliate site or reseller with generic product descriptions and no unique value proposition.

If you don’t make an effort to reach out to your customers via other channels, and rely entirely on a handful of high ranking keywords to keep your business afloat.

If you find it so difficult to differentiate yourself from the competition that a rival webmaster building spammy links to your site could actually have a significant impact on you.

If you blindly believe the snake oil SEO salesmen when they promise you massive gains for virtually no investment, and swallow their promises without questioning their tactics.

Then Google doesn’t need you, and nobody else will miss you. You are undeserving of Webmaster Tools-based redemption. Your SEO strategy has fundamental issues that go way beyond the links you were building, and disavowing a bunch of them won’t even begin to get that back on track.

Here endeth the lesson. Don’t agree? Tell me in the comments:

People People Are People Too: Link Outreach for For the Anti-Social SEO

Published June 25th, 2012 by Charlotte McMurray
Hiding in Plain Sight

But I don’t WANT to ask for guest posts!
Photo credit: Popofatticus

It’s happened.

For a long time, we’ve known that the web is no longer about code, or avatars, or sniping from behind a pseudonym.

We understand that social networking is no longer the sole preserve of angsty 13-year-olds cyber-bullying each other. We dutifully post happy birthday messages, and have learned to gracefully ignore requests to help Auntie Jill track down her missing antelope.

But now it’s too close to home. Directories and business profiles aren’t enough any more. The submission forms are disappearing, and it’s time to leave the comforting glow of the laptop screen and squint short-sightedly into the blinding light of a bright new digital dawn.

SEO is now a people job. For Christ’s sake.

 

Why is this such a big deal?

Handshake

*shudder*
Photo credit: Buddawiggi

If you’re asking this, you’re most likely a people person. You probably go to pubs and talk to people you don’t even know. You don’t feel our pain. To avoid you trying to track me down so that you can stand ever so slightly too close whilst asking me this question in person, I’ll elaborate.

Geeky internet jobs have since time immemorial attracted a certain calibre of bright but socially inept types. For many, the idea of contacting a complete stranger, polluting their inbox with cheerful greetings and then just blatantly going and asking them for something taps into a dark and deep-seated terror.

Clearly, this poses something of a problem now that guest blogging, networking and schmoozing are the link building tactics du jour.

 

Getting over it

Happily, I can tell you from experience that it’s possible to break through this wall of dull horror and learn to conduct link building outreach like the best of ‘em, or at least the rest of  ’em. Here are some things to bear in mind while you compose your outreach email. Remembering them can make all the difference as your mouse hovers over the ‘send’ button.

 

1. Remember Your Targets Are “People People”

Jump for Joy

See? She’s happy!
Photo credit: Hamner_Fotos

It’s true. If they have an email address on their site, or a contact form, they’re highly unlikely to take offence at you for using it. If they didn’t want anybody to contact them, they wouldn’t publish their details.

Part of the reason some of us hate outreach is empathy – pushy outgoing types make us uncomfortable, and we don’t want to inflict that on somebody else. Remembering that the people you’ll be contacting are probably the type of people who like being contacted makes it a lot easier to impose on their time.

 

2. Don’t Be Afraid Of “No”

Scream

No links for you!
Photo credit: Crosathorian

Introverted people hate asking for favours, but they also find it difficult to say ‘no’ when they’re asked for something. This makes it doubly difficult to send out link requests – not only is there the worry that the answer will be no, there’s also the thought that we’re putting pressure on some poor, shy soul to give us a link, and that they’ll be massively embarrassed and too polite to refuse.

Again, remembering that the people you’re contacting probably don’t think the same way you do is key here. If your outreach targets aren’t interested they’ll send you a ‘no thanks’ note, or they’ll ignore you completely. No big deal.

 

3. Don’t Spend Too Long Writing Emails

Typing

“That sentence doesn’t read quite right… better start the whole thing again!”
Photo credit: Breahn

You’d think that even those incapable of conducting a face-to-face conversation with another human being would be capable of sending an email, right? You can spend as long as you want on it, so you can’t forget what you’re saying and make a tit of yourself. You can spell-check it repeatedly, and if it’s all too stressful you can even steal an outreach template from somebody else, so if it all goes wrong it’s their fault, not yours.

A real problem with emails is exactly that potential for checking and double-checking – you spend so long writing, polishing, checking and re-reading the damn things that you’re lucky if they ever get sent. Perfectionism is just procrastination at this stage, so learning to ignore that urge to treble- and quadruple-check every email is a major step in getting things moving. It’s an email, not a philosophical treatise. Just send the damn thing.

 

Don’t think, do

Over-thinking was a huge part of what made (and still makes) link-building outreach difficult for me. It takes time to shut down the inner critic and just get on with it, but every email sent gets a little easier, until eventually nobody would even guess that you’re not people people, too.

 

Are you an anti-social SEO? Did you find this useful? Prove it – take the first step and leave me a comment!

 

3 Tips SEO’s Can Learn From Zombie Movies

Published June 23rd, 2012 by Charlotte McMurray

It’s dangerous out there.

Hospital Bed

Image credit: APM Alex

Perhaps you’ve been expecting for this for a long time, and were among the first to pull down the shutters and crouch in the darkness, shotgun in hand. Or maybe you’ve just woken in a hospital bed to find that everything you thought you knew was wrong.

To many, Google’s recent updates have had more than a touch of apocalyptic horror about them. Huge swathes of links have been devalued, previously successful sites dropped without trace from the rankings. The tried and trusted link building practices you’ve come to rely on are mere shells, grey-skinned and blank-eyed, gnawing on the entrails of some less fortunate webmaster.

Whether you’re a master of survival or a terrified newbie, here are some tips for surviving the SEO zombie apocalypse:

 

1. Build your bunker

Bunker

Image credit: Kecko

Surviving a zombie apocalypse isn’t just about getting out there with a baseball bat and smashing some undead skulls. You need a defensive position to fall back on, whether that means commandeering an abandoned nuclear bunker or boarding up the windows and doors on your house.

Those who survive are the ones who prepared in advance, stockpiling food and weapons and ignoring the scorn of their families and neighbours. They won’t be laughing when you slam the door in their stupid, terrified faces, will they?

Likewise, there are defensive steps every SEO can take to guard against any future apocalyptic changes to the algorithm. Simple steps, like maintaining as varied a link profile as possible or building up alternative traffic sources from social media referrals or partnerships with other high traffic sites. These might seem like a lot of effort for something that might never happen, but they could be the difference between your site weathering the storm or being eaten alive by a horde of walking corpses.

 

2. Stay away from large settlements

Zombie Walk SP

Photo by Caio Schiavo

Everything’s better in the big city, right? There could be survivors, maybe even an army base. Those signs look so big and bright, dotted amongst the burned out cars and scattered body parts, that it’s hard to believe there’s not still civilisation out there, somewhere.

Wrong.

You’re an idiot if you follow the crowd. The cities will have been among the first places to be overrun, the shops will already have been looted, and any survivors you come across will most likely relieve you of your weapons, food and footwear before leaving you alone and unarmed to take your chances as night falls.

It’s tempting to replace lost blog network links with other easy targets; EzineArticles, link networks, directories. Loads of people have got these links already, they seem to work, and hey, they look like such an easy solution.

Loads of webmasters have already trodden that road, which is exactly why you shouldn’t. Do you really think there’ll be anything of value left by the time you get there? Find your own path.

 

3. Don’t get sentimental

Shotgun

Image credit: Elbragon

“Let’s not do anything hasty…”"I’m fine, really.”

…says your best friend, as dark blood seeps from a fresh bite mark. They’re starting to look a little pale round the gills: their flesh waxy, their eyes developing the trademark milky glaze that signifies a conversion into one of the living dead. They say they just need some sleep and they’ll be fine in the morning. Do you believe them?

Often, we cling on to our favourites for far longer than is safe. Perhaps that link building tactic has served you well over many months, years even. It’s always been there to fall back on, and it’s saved your neck more times than you can remember. But now, it’s been marked out. Rumours are spreading of devaluation, or even penalties.

The temptation to keep going until the bitter end can be almost overwhelming, but we have to be strong: a compassionate shotgun between the eyes of an old friend now will save you the pain of having to chainsaw them in the face two days later, when they corner you in a dark petrol station.

 

Survive and rebuild

For survivors, there’s no time to relax. The next algorithm change could hit anything, any time, and even if you’ve dodged Penguin there’s no guarantee that you’ll not be affected. Being prepared for the worst means choosing your SEO tactics carefully – don’t rely too heavily on any one tactic, and ask yourself whether the links you’re building could come under fire in future, even if they haven’t yet.

Being prepared also means hedging your bets – if losing your SEO traffic would completely destroy your business, you need to diversify. Do some disaster planning, and work on building some alternative traffic channels so you’ve got other options if the worst happens.

Got your own survival tips? Tell me in the comments: